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_{^{(About personal data protection)}}

_{Disclaimer: Coface Group, through its subsidiaries/affiliates or insurance partners, offers a comprehensive range of trade credit insurance, business information and debt collection services in approximately 100 countries. In China, trade credit insurance and all related services are provided by Coface's insurance partners i.e. insurance companies duly licensed and regulated by the National Financial Regulatory Administration (NFRA), namely, China Taiping Property Insurance Co. Ltd and China Ping An Property Insurance Co. Ltd.}

(About personal data protection)

Disclaimer : For customers in China, business information services can only be provided by a Coface entity located outside the People's Republic of China or through a Chinese based partner duly licensed. 

About personal data protection

Disclaimer: Coface’s commercial debt collection services is not available in China.

(About personal data protection)

Disclaimer: Coface Group, through its subsidiaries/affiliates or insurance partners, offers a comprehensive range of trade credit insurance, business information and debt collection services in approximately 100 countries. In China, trade credit insurance and all related services are provided by Coface's insurance partners i.e. insurance companies duly licensed and regulated by the National Financial Regulatory Administration (NFRA), namely, China Taiping Property Insurance Co. Ltd and China Ping An Property Insurance Co. Ltd.

(About personal data protection)

Even with the best efforts possible, we know things can go wrong.
So, if you are dissatisfied with any aspect of our service, please let us know as soon as possible.
 
How ?
You can use our online form. You can also contact us by email (COMPLAINT.GMD@COFACE.COM) OR (COMPLIANT.HONGKONG@COFACE.COM)as it is sometimes easier to write quick message.
Please make sure you describe your complaint, what you expect from us, your name, address and contract details (eg policy numbers)
 
Our commitment
Once you have sent your complaint, we will do our best to resolve the problem immediately. If we need more time to investigate, we will :

- Acknowledge receipt of your complaint

- Provide you with a reference number

- Send a final answer within a reasonable timeline

About personal data protection